Saturday, November 23, 2013

Be careful not to let personal relationships at work jeopardize product quality

I have seen personal/friendly relationships at work between QA and development, product management teams hurt product quality. How? The QA team members cover up any product quality risks for fear of damaging a work relationship.

The reason is that these relationships may, at times, introduce compromise and risk of product features and as a QA person.

Your responsibility is to the product and customer experience, not to make friends or protect future job references.

Be careful to manage your rapport with co-workers because, as a QA professional, you must ALWAYS represent the customer and expose and risk (process, design, etc) that has potential to be negative in any way.

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